If you do not see a video player, but see a large gray box with a puzzle piece in it...

1. Enable the plugin that has been disabled in the message on the right end of the address bar.

If you do not see a video player, see video but hear no sound or hear bad sound, or hear sound but see no video...

1. Restart your browser.

If the video does not match the sound...

1. Pause the video for at least 2 seconds, then start it back.

If you are having trouble hearing...

1. Make sure the volume is tuned up on both your computer and the video player.
2. Send a message alerting us so that we can adjust it.